Newsletter – November 2016

NewPush newsletter – November 2016 edition

I would like to welcome you to our newsletter of November 2016.

René - Newsletter welcomeDid you know that NewPush has been in business since 1999 providing stable and reliable service to our customers in both North America and Europe? Our cloud vision was implemented many years prior to the time the term ‘cloud’ was coined – we simply called it ‘Nethosting.’ Today, we compete successfully with major cloud providers by providing more support and superior services at a lower cost. Our easy-to-understand pricing results in predictable costs. Our pricing is geared to offer higher value than the likes of Amazon, Google, or Microsoft. We do that by tying the price to the value of our services. You don’t have to be at the mercy of some complex and opaque formula based on uncontrollable metrics. Forget about worrying what peak hours or periods of high server loads mean. We know that these are virtually impossible to verify and most importantly impossible to predict.

In addition to hosting and cloud services, we also provide help with software and website development. We offer a single point of contact for support regardless of the services, making it simple, and saving time. Our recent offerings popular with developers and system integrators include testing as a service (TaaS) and cybersecurity as a service. Both provide a competitive advantage to online operations. We serve private and government entities in locations around the world. Our business shows strong growth due to our simple business proposition: we deliver quality on time and within budget. Simply put: we deliver more for less!

In this day and age, the basics are taken for granted. To differentiate our offering, NewPush includes complimentary value-added features. Here are three examples that show how these features can make a difference for businesses.

  • Spend less time on junk mail and more time with what is important. We have improved on standard spam filtering by deploying a professional solution powered by SpamExperts (SPEX). The spam filtering cluster has been custom tailored to fit each of our customer’s needs. Whether you are using a control panel, or an Exchange cluster, with SPEX we increase the filtering efficiency and allow you to manage global filtering rules as well as personal preferences. Our system even learns from feedback based on what millions of users choose to release or block in their inbox. As a result, you are able to spend more time on what is really important.
  • Increase your audience by keeping your website current and relevant. Many customers love to use a simple content management system (CMS) like WordPress. It is easy and efficient. We made sure that our support engineers are trained to provide help and guidance with WordPress website development and maintenance to help you stay relevant. In addition, we can provide advice and support for keeping your website safe too.
  • Cyber Security continues to gain in importance. At NewPush we design our infrastructure and build our service with cybersecurity in mind. Our high BitSight score (the industry standard for Cyber Security) is a testament to our commitment and our results. The key to success in Cyber Security is to treat is like an arms race. We always search for ways to improve security by leveraging technology and experience. Besides industry best practices, we develop, test, and deploy new tools to monitor and protect our network. We proactively fix security issues, to head off problems before they impact our customers.
    These were just a few examples of how we differentiate our services to give you a competitive advantage in IT. And as IT needs are shifting, new challenges appear. We aim to provide a stable platform, with trustworthy and professional support.

Many of you know us from the work we have been doing for you. For others, we become invisible because ‘it just works.’ And in some cases, you know us from the work we have done for you, but you don’t know of other areas where we could help you achieve a business advantage. We would like to fix that – hence this and future newsletters. We plan to share with you on regular basis news, offerings, blogs, and discussions on the topics of interest in this fast moving IT space. We know you have a choice of vendors, and we feel privileged to have the opportunity to earn your confidence and trust every day. We hope you will enjoy reading this and future newsletters.

Sincerely,
Rene Sotola, CEO

Our featured customer for this month: The O’Shea Report

Kris and Tim O’Shea started their careers in HR, training, and sales by day. They honed their comedic skills in theatres and comedy clubs by night. Their experiences enable them today to be motivational speakers who understand people’s daily strife in a corporate environment. Their mission is to boost morale among employees while motivating them to thrive in a challenging world. The O’Sheas have been voted among the Top 5 Entertainment Keynote Speakers four years in a row by Speakers Platform and have presented The O’Shea Report to corporate audiences, such as General Motors, McDonald’s, State Farm, Panasonic, and Blue Cross Blue Shield. We are proud to have provided our small business hosting solutions to them for over a decade.

Tim, co-founder of The O’Shea Report explains it best:

“NewPush has been a solid and reliable partner of ours for over 15 years. They provide us with all necessary IT foundations to run our business: website hosting, email, spam filtering and virus protection. Their performance has consistently exceeded our expectations. They go the extra mile whenever it is needed and always respond quickly and efficiently if we need assistance. There is a reason we have been loyal customers of theirs for so many years: they provide outstanding service. Thank you NewPush!”

Success story: Web Hosting services for The O’Shea Report

“Providing essential hosting services (our website, email, spam filtering, and virus protection) enables us to focus on our business,” says Tim O’Shea, co-founder of The O’Shea Report. “What makes NewPush different from others in hosting? In one word: caring” he adds.

At NewPush, we believe that the foundation for good service is caring about the customer. We understand that to best serve our customers’ needs we need to take their perspective. This is exactly what we have done hosting for Kris and Tim O’Shea for more than 15 years now.

Product highlight: Automated testing

Functional testing is an industry-wide challenge. As timelines slip, testing gets shortened. Subsequently, test coverage (defined as the percentage of function points) decreases and the risk goes up. While most software bugs don’t result in a loss of life, they can result in a loss of reputation and a damaged brand. Frequent tests uncover bugs quickly and allow intensive testing and increased test coverage while minimizing costs and elapsed time.

Manual testing is slow and expensive. Industry automated testing relies on scripts which – while better than manual testing as they allow some automation – are still relatively slow to write and hard to maintain, and the scriptwriter becomes a bottleneck.

NewPush provides testing as a service. Using leading industry tools – CGI’s TestSavvy – integrated with different “engines” (e.g. HP’s QTP, Selenium) NewPush can ‘automate the automation’: specifically, test cases are easily created by GUIs, and then test execution can be performed by anyone, or started on a particular date/time automatically.

Users can choose to execute the test immediately or schedule the execution for the future. The color coding makes the test results easy to understand. Tests can be grouped into subsystems corresponding to functional areas, or software modules, or submodules. The reader can receive a summary (e.g. just failed tests) or look at all tests executed and then drill down on specific test results using GUIs. NewPush provides this solution as a TaaS offering (a combination of SaaS and testing services).


New Available Build Notification (84851)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, SpamExperts.

 What’s new this week:

Quarantine retrieval / release via the API:

We’ve recently added the ability to retrieve and release messages via the software API.  It’s likely that you are already using the API, e.g. to get a list of messages in the quarantine matching certain criteria, and so retrieving or releasing messages via the API should be much simpler than also having to manage doing this via an IMAP connection.

This also allows you to build your integration with tighter security controls, as you can create a dedicated API user that only has access to the specific required functionality, rather than having to use the admin IMAP credentials

Updated reputation system:

We have updated the SpamExperts IP/URL reputation system with this release, to make more efficient use of our centrally produced intelligence data. This will not only further improve the filtering quality, it will also ensure that any reported false negatives/positives are processed more quickly to ensure optimal spam and virus filtering for your clients.

Changelog:

Filtering (services):

  • It is now possible to retrieve and release messages from quarantine via the API (#21713)
  • It is now possible to use the value “default” when setting the default value, which will change the default back to the value used when installing the cluster (#5100)
  • Default values may now be used with api_set_maximum_messages_per_connection (#18614)

Front-end / GUI:

  • Resolved issue with Overview returning a blank page in Internet Explorer (#24196)
  • Add retry time as an action for log search results (#21935)
  • Resolved issue with Add Domain page not showing correctly (#24251)
  • Resolved issue with not being able to remove the `&` character in restricted local parts via the interface (#23860)
  • Resolved issue with “Authentication failed” error when trying to view / release quarantined messages (#24235)
  • Resolved issue with Manage Administrators page not loading list of administrators when French language is used (#24271)
  • Changed the way Outgoing Reports is showing to make it more clear (#24227)
  • Resolved issue Overview search field not searching for the following format `.net` (#24313)
  • Resolved issue with api/admin/add/username failing to add uppercase usernames (#24351)
  • Resolved issue with domain unbinding from an admin account (#24308)
  • Resolved issue with admin contact email address not being added correctly (#24361)
  • The SpanPanel API ‘/api/admin/transferdomains/’ requires accepting the domain before it is assigned to the new admin (#24304)

Plugins & Integration tools:

  • cPanel: It is now possible to enable / disable reseller access in cPanel plugin (#19245)
  • cPanel: Resolved issue with cPanel terminate account not removing addon domains (#24079)
  • cPanel: Resolved issue with cPanel not displaying domains and returning the error: “There are no domains on this server” (#24325)
  • Plesk: Resolved issue with Toggle Protection not adding the correct route (#24286)

For more information, please do not hesitate to contact us.

 


New Available Build Notification (84419)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, SpamExperts.

 What’s new this week:

System Administration:

We have now implemented the ability for our clients to select one or more contacts which should receive our automated server problem notifications emails. To configure this for specific contacts please make sure that the option “Monitoring emails – Receive notifications about server problems” is ticked in the client area (https://my.spamexperts.com).

Filtering (services):

  • This build includes general filtering/performance updates only

Monitoring:

  • You can now choose which contact will receive the monitoring system notifications (#19510)

Front-end / GUI:

  • No new updates this week

Plugins & Integration tools:

  • cPanel: It is now possible to enable / disable admin access in cPanel plugin (#19245)
  • cPanel: When using the “Terminate Account” option in cPanel, the domains are now removed from the filtering server (#24079)
  • Plesk: Resolved SecurityError: blocked a frame with origin (#24241)
  • DirectAdmin: It is now possible to use branding in DirectAdmin (#22918)
  • DirectAdmin: Removed the term “SpamPanel” from the plugin (#24043)

For more information, please do not hesitate to contact us.

 


New Available Build Notification (83705)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, SpamExperts.

 What’s new this week:

Email user level whitelist & blacklists

Over the last couple of weeks, we have been working hard on getting the email user level whitelisting and blacklisting option available from the interface. This is now available, and allows the email users to manage their own list of sender domains and email addresses that they would like to whitelist or blacklist.

Changelog:

Filtering (services):

  • This build includes general filtering/performance updates only

Front-end / GUI:

  • “Cancel 2FA” is no longer available once the user set the 2FA (#23749)
  • Resolved issue with “Sender is invalid” response when trying to whitelist or blacklist a domain (#24133)
  • Resolved issue with “You have no permission to remove admins” error when using api/reseller/setproducts API (#24148)
  • The 2FA is no longer required the second time when the page Manage Email users is refreshed (#24142)
  • The labels no longer use the term “SpamPanel” (#24045)
  • The Admins are now able to get a list of their sub-admins via API call (#24169)

Plugins & Integration tools:

  • No new updates this week

For more information, please do not hesitate to contact us.

 


New Available Build Notification (83328)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, SpamExperts.

 New “Overview” page for super-admins and admins

The “Overview” page, where super-admins and admins are able to view a list of the domains configured in the system, has been significantly modernised.  The page looks similar, and all the old functionality is there, but the page now only has to load once, and can then refresh the content (e.g. when you change page or search) without having to reload.  Working with the overview page will be a much smoother and faster experience.  Over time, we’ll be modernising more of the web interface in this way.

You are now also able to transfer a domain to an admin, or unbind a domain from an admin, directly from the overview page.

We’ve also made a few changes to the whitelist and blacklist pages.  You can now search and sort the lists, and also export the lists to a CSV file.

Plesk for Windows SpamExperts add-on

We’ve completed the initial release of our opensource Plesk for Windows integration. Detailed instructions on how to install this add-on can be found on our knowledgebase here. Any feedback is greatly appreciated.

Changelog:

Filtering (services):

  • A new API method, api_set_recipient_protection_report_template(), is available, for making bulk changes to protection report settings (#23822)
  • A new API method, api_set_recipient_protection_report_language(), is available, for making bulk changes to language settings (#23979)
  • An error has been fixed that would cause the api_get_domain_count() API method to return an incorrect value when domains had multiple destinations (#23989)
  • When a message expires from the delivery queue, the status (in the logging data) is now updated to either “bounced” (if a delivery status notification was generated) or “queue-expired” (#19762)
  • When a message is not fully processed (e.g. the sending server gives up before completing) the status of the message (in the logging data) is now set to “not-accepted” (#24003)
  • When a message is removed from the quarantine, the status of the message (in the logging data) is now set to “quarantine-removed”. This also prevents these messages from appearing as releasable in protection reports (#19763)

Front-end / GUI:

  • It is now possible do assign domains directly from the Overview (#13683)
  • It is possible to add Local recipients that contain only ascii characters (#24054)
  • Added option to export user defined white and blacklists (#22856)
  • Added option to search the user defined white and blacklists (#22855)
  • Added search option to use defined white and blacklists (#22854)
  • Removed the term “SpamPanel” from the interface (#24043)
  • Resolved issue with email user not having access to sender whitelist / blacklist (#24069)
  • Resolved issue with Archive search date option showing the wrong date (#24044)
  • ‘Download .eml’ button is now displayed in the incoming|outgoing delivery queue (#24085)

Plugins & Integration tools:

  • 0: MX record changes are handled in the instance settings (#23362)
  • 0: It is now possible to handle auto protection on multiple subscriptions for one customer (#23929)
  • 0: Resolved issue where unprotecting a domain enabled the original MX records of other domains as well (#23981)

For more information, please do not hesitate to contact us.

 


New Available Build Notification (82808)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, SpamExperts.

 What’s new this week: 

We apply a lot of different in-house developed technologies to protect the Local Cloud servers against external attacks. To protect against high load, some of these systems would trigger directly when the email connection was made and before the “RCPT TO” part of the email conversation. Therefore we were unable to log such connection as part of the log search, as we would not know the recipient. We’ve build a much more advanced system over the last months, which still ensures protection against such external attacks whilst at the same time we now only reject the connection after the “RCPT TO” part of the conversation so the connection will always show up in the logging data of the domain. This will help in troubleshooting any delivery issues, as your users can directly lookup the information themselves.

Changelog:

Filtering (services):

  • When the default account is set to inactive, archive methods that deal with the default account or all accounts (e.g. /archive/accounts/) may now be used (#23921)

Front-end / GUI:

  • Email Users are now able to access Sender Whitelist / Blacklist (#22552)
  • Optimized logging classification for “Connection Lost” emails (#23377)
  • Added certificate management for the quarantine server HTTPS (#21341)
  • Added “Logout URL” to the session time-out page (#21390)
  • Resolved issue with setting the restricted local part characters in the Domain Settings page (#23860)
  • Resolved issue with Upload CSV file not working in the Sender Whitelist / Blacklist pages at email user level (#23901)
  • Optimized classification search criteria on Log Search page (#23931)
  • Resolved issue with Raw Headers missing from the message Preview in the Outgoing Spam Quarantine (#23747)
  • Resolved issue with the SpamPanel displaying an incorrect message when domains were transferred from Super-Admin to Admin (#23918)
  • Resolved issue with MX verification tool not returning results for all domains (#23938)
  • Added the message “Accept required” in the overview when domains are being migrated between users to make the action more clear (#23951)

Plugins & Integration tools:

  • cPanel: Resellers are now able to operate their customer’s domains (#23837)
  • cPanel: Resolved issue with “404 – Not found” error when selecting the number of items per page in Domain List (#23898)
  • cPanel: Alias and sub-domain are now showing in the Domain List (#23810)
  • cPanel: Resolved issue with removing the domain from cPanel not removing it from Spam Panel (#23906)
  • Plesk: Resellers are now able to operate their customer’s domains (#23837)
  • Plesk: Resolved issue with “404 – Not found” error when selecting the number of items per page in Domain List (#23898)
  • Plesk: Alias and sub-domain are now showing in the Domain List (#23810)
  • DirectAdmin: DirectAdmin addon no longer hard-codes routes (#20112)

For more information, please do not hesitate to contact us.


New Available Build Notification (81946)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, SpamExperts.

 What’s new this week: 

View the message in quarantine by clicking on the subject of the message in the Log Search results

A few updates ago, we added the ability to view, release, and remove messages from the quarantine directly from log search results.  These options are available from the action menu on the left of the results, for any messages that are in the quarantine.  This week, we’ve made it a bit easier to get to this – if you are including the Subject column in your log search results, then the subject will be a link to view (and from there optionally release or delete) the message.

Changelog:

Filtering (services):

  • This build includes general filtering/performance updates only

Front-end / GUI:

  • Resolved issue with changing the branding from server-wide to a specific server creating a duplicate (#23725)
  • It is now possible for sub-admins to add sub-admins via API call (#22221)
  • Sub-admins are now able to use the API /api/reseller/binddomains/ (#22242)
  • It is now possible to view the message in the quarantine by clicking the subject in the Log Search (#23422)
  • Resolved issue with autofilling the username / password in Manage outgoing user page (#20206)
  • It is now possible to use the /api/domainuser/status/ Spam Panel API using the domain name as well as the ID parameter. (#22069)
  • Resolved issue with login as newly created sub-admins (#23843)

Plugins & Integration tools:

  • cPanel: Resolved issue with PHP warnings occurring when unsintalling the addon on cPanel servers (#23763)
  • cPanel: Resolved issue with searching, changing order and changing count of items per page not working in Internet Explorer (#23876)
  • Plesk: Resolved issue with “This domain does not belong to you” error when trying to log in (#23641)
  • Plesk: Resolved issue with adding an email address in “Configure the email address for this domain” in Plesk not adding the address to the interface (#23796)
  • Plesk: Resolved issue with searching, changing order and changing count of items per page not working in Internet Explorer (#23876)

For more information, please do not hesitate to contact us.

 


New Available Build Notification (81544)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, SpamExperts.

What’s new this week: 

Front-end / GUI:

  • Resolved issue with the SpamPanel API call:api/admin/list/ not returning the proper result (#23432)
  • Resolved issue with calendar from the Outgoing / Incoming log search being misplaced (#23752)
  • Resolved issue with the outgoing filtering being active even after disabling Outgoing mail from Manage Products (#23774)

Plugins & Integration tools:

  • cPanel: Resolved PHP Warnings during installation (#23688)
  • cPanel: Adjusted text for `Check all domains` option (#23601)
  • cPanel: Optimized retrieval of domain list / Check status page (#23395)
  • Plesk: Resolved PHP Warnings during installation (#23688)
  • Plesk: Adjusted text for `Check all domains` option (#23601)
  • Plesk: Resolved issue with `This domain does not belong to you` error in Plesk 12 (#23641)
  • Plesk: Optimized retrieval of domain list / Check status page (#23395)
  • cPanel: Panel driver now catches the exceptions raised by the cPanel library (#13905)
  • cPanel: Resolved issue with the error Logout URL is not valid (#15901)
  • cPanel: Resolved issue with bulk-protect hanging (#23751)
  • cPanel: The diagnostics now checks if the hook is executable (#15242)
  • cPanel: You are now able to select the number of items you wish to see on a page (#22969)
  • cPanel: Resolved issue with Locales in addon not working (#23685)
  • Plesk: Resolved issue with the error Logout URL is not valid (#15901)
  • Plesk: The diagnostics now checks if the hook is executable (#15242)
  • Plesk: You are now able to select the number of items you wish to see on a page (#22969)
  • Plesk: Resolved issue with Locales in addon not working (#23685)

For more information, please do not hesitate to contact us.

 


New Available Build Notification (80690)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, SpamExperts.

What’s new this week: 

Filtering (services):

  • Improved the speed of simple API calls (#23475)
  • Improved the speed of the quarantine release system (from protection reports) (#23476)
  • Improved the speed of various API calls that interact with multiple filtering servers (#23300)
  • Added a new API method (api_list_lock_notification_templates) is available to list the configured lock notification templates (#23240)
  • The status of a message in the logging system now distinguishes between being queued and queued but frozen (#21933)

Front-end / GUI:

  • Resolved issue with the domain limit settings (#23438)
  • Resolved issue with the Apply button not working when removing the Software API Users (#23513)
  • Resolved issue with the Spam Panel API : “Error in exception handler” error (#23593)
  • Resolved issue with the IPv6 being incorrectly split when used as a Route (#23615)

Plugins & Integration tools:

  • cPanel: It is now possible to Update SPF records (#21243)
  • cPanel: Added checkboxes in the Domain Overview section to easily select several domains (#11980)
  • cPanel: Resolved issue with the Configuration Validation not requiring a correct password (#23546)
  • Plesk: Added checkboxes in the Domain Overview section to easily select several domains (#11980)
  • Plesk: Resolved issue with the Configuration Validation not requiring a correct password (#23546)

 

For more information, please do not hesitate to contact us.

 


New Available Build Notification (80229)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, SpamExperts.

 What’s new this week: 

Improvements to bandwidth overview with sub-admins
A web interface “super-admin” is able to see a bandwidth overview for all domains that are configured on the system.  However, at the admin level, only domains that belong to the admin directly would be included in the bandwidth overview.  Generally, an admin is interested not just in the bandwidth being used by their own domains, but also domains that belong to any of the “sub admins” as well.  With this week’s update, we’ve changed the bandwidth overview pages so that all the sub-admin’s domains (and the sub-admin’s sub-admins, and so on) are included on the page as well, so it’s more like the super-admin page.

Changelog

Filtering (services):

  • When a destination mail server rejects an email address that error message will be passed back to the sending server.  Note that this does not apply when the destination rejection is cached, which will be the majority of cases (#11866)
  • It’s now possible to use multiple values for the “status” filter in api_find_messages and related calls (#23288)
  • Improvements to the efficiency of updating the archiving search index, particularly on very busy clusters (#21508)
  • The API has new methods that let users disable the domain-level quarantine, and the email-user level quarantine is now enabled by default for all addresses (it can be disabled for specific addresses as required)(#22136)

Front-end / GUI:

  • Resolved issue with setting a default protection report template at admin level (#20204)
  • Added sub-admin information to the bandwidth overview pages (#22376)

Plugins & Integration tools:

  • cPanel: Enhancements made to Bulk Protect process (#23283)

For more information, please do not hesitate to contact us.