Problem: OpenSRS domain sync error

Rarely for a domain under OpenSRS management, the following error show up for each operation: “”

Solution: the OpenSRS domain password

Initially we looked at the troubleshooting guide, but couldn’t find the relevant info. The WHMCS support folks pointed us in the right direction:

This is a very rare error, it is caused by a character in the domain’s password field in the mod_opensrs table that **OpenSRS’ API** does not recognise.
To resolve the issue, simply change the domain’s password via the OpenSRS control panel to that does not contain special characters, then using a tool such as  or  edit the domain’s record in the mod_opensrs table of the WHMCS database and enter the new password directly.
As always before making changes to the database please backup.